Frequently Asked Questions | Oshino Shinobana no Sato

Questions about sales

Can I use pets?: [About admission]

<Small and medium-sized dogs under 50cm tall>

Pets may be kept on a lead within the garden only.

*If you are bringing your dog into the park on a flexible lead, please make sure the lead is secured so that it does not extend beyond 2m.

Large dogs over 50cm tall

Pets can enter the park as long as they are in a pet cart that covers their entire body.

*We do not rent pet carts for large dogs. Please use your own cart.

*Please check the admission terms and conditions in advance, agree to the terms and conditions, and bring your ticket with you in a [printed and signed] state.

　> Dog admission rules

[Usage Notes]

・When passing through the ticket counter or souvenir shop "Onotaka", please use a pet cart or hold your pet.

Please pass through.

*Large dogs can only pass through in pet carts. *Dogs cannot be brought into the store.

・Please bring a leash, water, and waste disposal bag when entering the park.

・Entry to indoor facilities within the park (attraction facilities, restaurants, toilets, free indoor rest rooms, etc.) is not permitted.

I would like to know the weather information of the surroundings such as the snowfall situation: Please contact us directly (0555-84-1122)

Can I enter the stroller / wheelchair?: Yes, you can go to the entrance.
However, entry to Karakuri Mansion and Shinobi Monomi Yagura is not permitted due to steps, etc.

Please tell me the opening hours: Business hours vary depending on the season and the day.
Please confirm sales calendar in detail.

Can I reserve a meal restaurant (restaurant)?: We are sorry, but we refuse reservation.
* Reservations with groups are possible. For details, Fujikyu Sales Department 03-3376-1121
Please contact us.

Is there a place to change diapers or breastfeed?: Yes, we have. (1 place in the park)

Can I bring in foods or drinks?: I'm sorry but we do not accept bringing in.
Please use the meal service "Snow moon style flower" · "Fujimi tea house".

Can you smoke cigarette in the park?: Please use the smoking area. (1 location in the park)

Is re-entry possible?: Yes, re-entry is possible by presenting a ticket on the day.

Is it possible to refund the entry tickets?: Sorry, we refuse refund of tickets.

Can I use it in groups?: Please contact us for groups reservations of 15 people or more. Fujikyu Sales Department 03-3376-1121

Can I eat for the general public by group use?: Sorry to trouble you, we will guide group buffets for use by groups.

Are you currently a ninja in Oshino?: A ninja show by the ninja group is held every day!

Acceptance of assistance dogs (assistance dogs for the physically disabled): Due to safety regulations, some attractions and rides do not allow assistance dogs to accompany you.

If you wish to board a service dog, please let us know the situation of the separate waiting area.
Please contact us and we will explain the situation to you, including whether your assistance dog can wait alone.